{"id":1457,"date":"2024-06-06T18:57:54","date_gmt":"2024-06-06T18:57:54","guid":{"rendered":"http:\/\/superdupermoon.test\/?post_type=articles&p=1457"},"modified":"2024-06-20T15:41:25","modified_gmt":"2024-06-20T15:41:25","slug":"add-knowledge-base-items","status":"publish","type":"articles","link":"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/","title":{"rendered":"Add Knowledge Base Items"},"content":{"rendered":"

Steps<\/h2>\n
    \n
  1. Navigate to Knowledge Base in the left side bar<\/li>\n
  2. Navigate to the Knowledge Base tab<\/li>\n
  3. Select \u2018Add an Item\u2019 in the upper right hand corner<\/li>\n
  4. Add a title and body of information for the AI to reference in drafting replies and answering questions via the live chat (typically this is done in a question + answer format)<\/li>\n
  5. Select save when finished<\/li>\n<\/ol>\n

    \"Manually<\/p>\n

    If you follow the traditional format for an FAQ with questions as titles and answers as the accompanying information, the AI will be able to reference this information when customers submit similar or identical questions.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[14],"acf":[],"yoast_head":"\nAdd Knowledge Base Items | Supermoon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add Knowledge Base Items | Supermoon\" \/>\n<meta property=\"og:description\" content=\"Steps Navigate to Knowledge Base in the left side bar Navigate to the Knowledge Base tab Select \u2018Add an Item\u2019 in the upper right hand corner Add a title and body of information for the AI to reference in drafting replies and answering questions via the live chat (typically this is done in a question […]\" \/>\n<meta property=\"og:url\" content=\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/\" \/>\n<meta property=\"og:site_name\" content=\"Supermoon\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/getsupermoon\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T15:41:25+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/Add-Personalizations.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@getsupermoon\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/\",\"url\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/\",\"name\":\"Add Knowledge Base Items | Supermoon\",\"isPartOf\":{\"@id\":\"http:\/\/superdupermoon.test\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/#primaryimage\"},\"image\":{\"@id\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/Add-Personalizations.png\",\"datePublished\":\"2024-06-06T18:57:54+00:00\",\"dateModified\":\"2024-06-20T15:41:25+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/#primaryimage\",\"url\":\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/Add-Personalizations.png\",\"contentUrl\":\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/Add-Personalizations.png\",\"width\":4320,\"height\":2430},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/superdupermoon.test\/articles\/add-knowledge-base-items\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\/\/superdupermoon.test\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Add Knowledge Base Items\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/superdupermoon.test\/#website\",\"url\":\"http:\/\/superdupermoon.test\/\",\"name\":\"Supermoon\",\"description\":\"Streamlined communication management for your business! 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