AI Template Setup
Did you know you can turn your AI Templates into fully automated email responses, by toggling the "Auto-Send" button ON in your template settings?
Overview
Supermoon’s AI templates help you streamline responses while maintaining control over outgoing emails. Rather than fully automating replies, AI templates allow you to save time by suggesting your own pre-written responses that you can review and edit before sending.
Once you create a template and define its use case, Supermoon’s AI will intelligently pull the appropriate template into the email composer whenever it’s relevant. It will also automatically populate any variable fields, ensuring your responses are personalized and accurate while remaining true to your pre-written canned response.
Steps
- Navigate to Settings → Templates within Supermoon
- Select ‘Add a Template’
- Configure the necessary settings (see more information below)
- Ensure the “Auto-Send” toggle is OFF for each template if you do not want to use the fully automated emailed feature
- Click Save Changes to save your template
Use Case
This is the specific instance for which you would like the AI to automatically pull this template into the composer. Some examples could include:
- When a customer asks for their order status
- When a customer asks to cancel one item in a multi-item order
- When a customer reports a broken product, but has not attached pictures
- When a customer reports a broken product in a multi-product order and does not specify which product was damaged
- If a customer asks to initiate a return, but the 14-day return period is over
Variable Elements
You can insert variable elements into your template by using brackets or parenthesis. You can also reference any information that the AI has access to, whether it be customer, order, or product data. Some common examples include:
- <order number>
- <tracking number>
- <item name>
- <first name>
- <return_policy_link>
- <shipping_policy_link>
- <date>
- <ticket_id>
- <issue_type>
- <insert_link>
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