Start using our shared inbox for small teams

Now your entire team can access and manage all customer requests from a single customer support software.

Supermoon Shared Mailbox

Everything you need. Nothing that you don’t.

Help Desk Software

All the essential ticketing tools

Never guess who’s going to answer again

Assign messages to specific teammates within your shared inbox, or subscribe to a message thread to stay in the loop and be notified whenever updates are made.

Better manage your inbox

Use our ticket tools to tag incoming messages and categorize them according to priority levels. Ensure timely responses to your customers and address critical emails first.

Stop losing track of customer messages

Track the status and progress of each message throughout its lifecycle and ensure you never leave a client unanswered.

Ecommerce Customer Service

Ecommerce integration

All the information you need, right at your fingertips. Easily access customer order history while you correspond with customers.

Supermoon CRM Software

Track customer data

Our built-in CRM software puts a halt to constantly switching between platforms.

Supermoon Live Chat

Live chat

Never miss a beat. Get back to your customers immediately after they reach out with our embedded live chat.

Supermoon AI-powered Helpdesk

Enhanced customer support with AI

Supermoon helps you manage customer inquiries with AI tools that are easy to use and just make sense.

Use Personalized AI to make your life easier

Supermoon AI learns from your business’s knowledge base and saves you time answering inquiries manually. Our AI email generator drafts personalized messages to customers using information pulled from its knowledge base.

Personalize Supermoon AI

Communicate faster with team members

Internal commenting makes it easy for team members to share insights and opinions, all within the context of the customer’s message. No longer switch back and forth between platforms to communicate with your team. Instead, share your feedback, ideas, and information, all within the same shared inbox.

Internal Communication Tools

Chat internally without switching platforms

Our team chat feature is always readily available in the bottom right hand corner of your screen and allows your team to communicate without ever leaving the Supermoon environment. Create group chats tailored towards specific departments, categories, clients, or projects, or individually message team members.

Internal Communication Tools

Single player mode

Select either team or solo mode when creating a team to see Supermoon in action for a single user. Combine the solo mode with the Free plan and you have a powerful productivity tool to manage all your client communication channels in one place!

"FINALLY, a customer service management tool that actually works for our business.We’ve tried them all…Supermoon gets straight to the point. The app’s clean aesthetic matches what you would expect a Shopify tool to look like."

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Explore more essential tools

Smart Contact Form

Resolve customer inquiries on your website's contact form

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Order data, customer info, and support management – all in one place

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Live Chat

Seamlessly embed MoonChat into your website

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Omnichannel Inbox

Respond to every support channel from one platform

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AI Customization

Automatic reply suggestions, message summaries + sentiment analysis

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Team Chat

Allows your team to communicate via channels or direct messages

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Conveniently store the customer information you need the most

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