Connect Google Groups to Supermoon

What is a Google Group Email Address?

A Google Group email is a single address customers can contact (e.g., [email protected]). It does not have an inbox of its own but rather distributes incoming emails to all group members (e.g., [email protected], [email protected], [email protected]).

Part One

Connect Google Groups with Supermoon. Once connected, Supermoon will have access to emails sent to your Google Group address. Please note that this will not import emails addressed to your personal email address.

1. In your Supermoon settings, navigate to Channels → Email → Google
2. Select ‘Connect with Google’
3. Choose ‘Google Group Address’ and enter your Google Group email address.
4. Log in with your personal email address

Part Two

Ensure that your email replies are coming from your Google Group email address. 

      5. Go to your personal Gmail settings and navigate to the ‘Accounts tab’.

      6. Under ‘Send mail as’, select ‘Add another email address’ and input your Google Group address

      7. Ensure the ‘Treat as an alias’ box is checked

Why leave this checked? Leaving this box empty ensures that any emails sent to this added address will not be sent into your gmail account, but only into Supermoon. It is a way for Gmail to recognize that this new address is an alias of your primary email address and represents the same identity. 

Part Three

Ensure that your team is not receiving duplicate emails in their personal inboxes and Supermoon. 

       8. In Google Groups, select the name of the group you have connected to Supermoon

       9. Select People → Members

       10. Mark the ‘Subscription’ for each team member to “No email”

       11. Ensure that your user account that you used to connect to Supermoon is still set to “Each email”

Part Four

Ensure you are not receiving duplicate emails in the personal email inbox you connected Google Groups to Supermoon with. 

       12. In the Gmail settings of the personal email account you connected Google Groups to Supermoon with, navigate to the “Filters and Blocked Addresses” tab. 

       13. Select “Create a New Filter”

       14. In the “From” section, input the Google Group email address you connected to Supermoon.

       15. Select “Create Filter”

       16. Select “Skip the Inbox (Archive it)”

      17. Select “Create Filter”

Now, your team will receive all emails addressed to your support email in Supermoon and be able to respond, comment, assign, and collaborate on tickets. Your team should not receive duplicate messages in their personal inboxes.