Connecting Facebook Messenger

Note: Only users with admin permissions on your team are able to manage this integration.

Note: Supermoon only integrates with Facebook Business Pages.

Overview

With Supermoon, you can connect your Facebook Business Page and respond to Messenger messages all from within your new AI-powered inbox.

Steps

  1. Click on your Supermoon team’s avatar (bottom left of your screen)
  2. Click ‘Settings’
  3. Click ‘Social & Apps’ in the sidebar under the channels heading
  4. Click the ‘Connect with Messenger’ button
  5. Click ‘Continue’ when the Facebook pop up appears or Facebook may prompt you to login if you are not logged in
  6. Select the Facebook Business Page you want Supermoon to access to and then click ‘Continue’
  7. Review Supermoon’s access request and click ‘Save’
  8. Choose how much of your historical message history you would like to import, and click ‘Connect’

Once your Messenger is connected, you should begin to see your messages import. If you have a lot of messages importing, it may take several hours to complete.

Connect Supermoon to Facebook Messenger