Connecting Shopify

Note: Only users with admin permissions on your team are able to manage this integration.

Note: It can take several hours from the moment a customer makes a purchase to when that information is reflected inside Supermoon on a relevant customerโ€™s message. This is normal and simply a part of the way Shopify releases that information to our app.


Supermoonโ€™s Shopify integration lets you see relevant customer information within the Supermoon platform as you correspond with customers. You will be able to see customer order information next to customer messages and the AI will be able to reference it in responding to emails and live chat questions.


  1. Navigate to the Supermoon Settings (bottom left of your screen)
  2. Click ‘Linked Accounts’
  3. Click ‘Connect Shopify’, and proceed to open the Shopify app when prompted
  4. When the installation is complete, click ‘Continue’ to finish the process

Connecting Shopify to Supermoon