Edit Knowledge Base Items
๐กSupermoon Spotlight: When your AI gets something wrong, it is most likely because it is trying to answer a question where there is information lacking in your Knowledge Base. To ensure you are getting the best use out of your Supermoon AI, keep your knowledge base as updated and thoroughly filled out as possible! Read more here
Overview
Supermoon uses what it knows about your company to draft email replies and communicate with customers via the live chat. You can add, edit, or remove info from this knowledge base at any time.
Steps
- Navigate to Knowledge Base in the left side bar
- Navigate to the Knowledge Base tab
- Hover over the Knowledge Base Item that you would like to edit
- Select the three dots on the right side
- Select edit
- Select save when finished
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