Upload Information to your Knowledge Base
💡Supermoon Spotlight: When your AI gets something wrong, it is most likely because it is trying to answer a question where there is information lacking in your Knowledge Base. To ensure you are getting the best use out of your Supermoon AI, keep your Knowledge Base as updated and thoroughly filled out as possible! Read more
Overview
Supermoon uses what it knows about your company to draft email replies and communicate with customers via the live chat. You can add, edit, or remove info from this knowledge base at any time.
Steps
- Navigate to Knowledge Base in the left side bar
- Navigate to the Knowledge Base tab
- Paste a URL in the URL box and click ‘Submit’
Once the AI finishes processing the URL you submit, the information it gathered will appear on the ‘Knowledge’ tab for you to edit, delete, or add to.
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