Your ecommerce support team wasn’t hired just to copy and paste tracking numbers, update addresses,…
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Support is where your unhappy customers go to be heard. What you do next determines…
If you’ve been watching the shift in customer expectations lately, you’ve likely noticed that experience…
The speed of ecommerce has outpaced the traditional customer support model. Today’s customers don’t wait….
From Netflix to nail kits, now everything is a subscription. A few years ago, subscriptions…
A shopper recognition campaign serves as a strategic promotion that your company launches to celebrate…
When things go wrong with customers, your response defines your relationship with them. Creating preemptive…
Introduction Hey everyone, Emily here from Supermoon ๐๐ผ. I will be your main point of…
