Amazon rewrote the rules of refunds. Shoppers today expect the same speed and simplicity from…
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In ecommerce, the sale doesn’t end when the checkout button is clicked. The real test…
Refund abuse has quietly become one of the hidden costs in ecommerce. Customers buy items,…
You’ve nailed the product. Ads are working. Orders are coming in. But your customer interactions…
In ecommerce, speed gets all the attention. Instant responses. Fast delivery. Quick returns. But speed…
Your ecommerce support team wasn’t hired just to copy and paste tracking numbers, update addresses,…
Support is where your unhappy customers go to be heard. What you do next determines…
If you’ve been watching the shift in customer expectations lately, you’ve likely noticed that experience…
The speed of ecommerce has outpaced the traditional customer support model. Today’s customers don’t wait….
From Netflix to nail kits, now everything is a subscription. A few years ago, subscriptions…
