Luxury Eyewear Brand AKILA Saves 50+ Hours/Month on Customer Support with Supermoon

Overview

AKILA is a growing modern eyewear Shopify store that struggled to find a customer service management tool that truly met their needs. After testing multiple platforms, they found that existing solutions were either too clunky, lacked key features, or included unnecessary ones that complicated their workflow.

That’s when they discovered Supermoon—a game-changer for their support operations.

Challenge: Managing High Volumes of Customer Inquiries Efficiently

As AKILA expanded its retail presence and global distribution, the volume of customer inquiries—particularly related to shipping, returns, and exchanges—increased significantly. The team faced several challenges with their previous customer support tools:

• Complex Interfaces: Previous platforms had clunky interfaces and onboarding processes that slowed down workflows.
• Poor Email Integration: Lack of seamless email integration disrupted communication processes.
• Inefficient Support: Other platforms offered poor support and slow response times.
• Manual Responses: Time-consuming manual responses consumed valuable hours each week.

These issues hindered AKILA’s ability to maintain high-quality customer service while scaling operations.

Solution: Streamlining Support with Supermoon’s AI-Powered Help Desk

Seeking a more efficient solution, AKILA turned to Supermoon, an intuitive, AI-powered help desk designed for modern e-commerce businesses. Here’s what made the difference:

• Effortless Setup: The team integrated Supermoon with Gmail in minutes, ensuring a seamless experience where their emails mirrored perfectly.
• Clean, Shopify-Friendly Design: Unlike previous platforms, Supermoon’s interface felt natural and easy to navigate. The tool made it simple to track conversations and collaborate internally.
• AI-Powered Chatbot & Responses: Initially skeptical about using AI-generated replies, the team quickly realized how much time they saved by heavily relying on Supermoon’s AI chatbot to handle customer inquiries. The AI has been especially effective in addressing common concerns related to returns, exchanges, order and shipping issues, and product inquiries—allowing the team to focus on more complex customer needs.
• Exceptional Customer Support: Supermoon’s team actively listened to feedback and quickly implemented improvements, enhancing the overall user experience.

Impact: Over 50 Hours Saved Monthly and Enhanced Customer Experience

Since adopting Supermoon, AKILA has seen a dramatic improvement in efficiency, saving over 50 hours per month on customer support. Their personalized Supermoon AI has become an essential tool, providing quick, accurate responses to the majority of inquiries, particularly those about order and shipping issues, returns, exchanges, and refund requests. With AI handling routine questions, the support team can now focus on more personalized, high-value interactions.

Conclusion

For e-commerce businesses searching for a no-nonsense, AI-powered help desk, Supermoon is the solution they’ve been waiting for. With a simple setup, intuitive interface, and a dedicated support team, it’s a perfect fit for Shopify merchants who want to provide top-tier customer service while saving valuable time.

Ready to streamline your customer support and save hours each month?

Try Supermoon today