Start using our shared inbox for small teams
Now your entire team can access and manage all customer requests from a single customer support software.
Everything you need. Nothing that you don’t.
All the essential ticketing tools
Never guess who’s going to answer again
Assign messages to specific teammates within your shared inbox, or subscribe to a message thread to stay in the loop and be notified whenever updates are made.
Better manage your inbox
Use our ticket tools to tag incoming messages and categorize them according to priority levels. Ensure timely responses to your customers and address critical emails first.
Stop losing track of customer messages
Track the status and progress of each message throughout its lifecycle and ensure you never leave a client unanswered.
Ecommerce integration
All the information you need, right at your fingertips. Easily access customer order history while you correspond with customers.
Track customer data
Our built-in CRM software puts a halt to constantly switching between platforms.
Live chat
Never miss a beat. Get back to your customers immediately after they reach out with our embedded live chat.
Enhanced customer support with AI
Supermoon helps you manage customer inquiries with AI tools that are easy to use and just make sense.
Use Personalized AI to make your life easier
Supermoon AI learns from your business’s knowledge base and saves you time answering inquiries manually. Our AI email generator drafts personalized messages to customers using information pulled from its knowledge base.
Communicate faster with team members
Internal commenting makes it easy for team members to share insights and opinions, all within the context of the customer’s message. No longer switch back and forth between platforms to communicate with your team. Instead, share your feedback, ideas, and information, all within the same shared inbox.
Chat internally without switching platforms
Our team chat feature is always readily available in the bottom right hand corner of your screen and allows your team to communicate without ever leaving the Supermoon environment. Create group chats tailored towards specific departments, categories, clients, or projects, or individually message team members.
Single player mode
Select either team or solo mode when creating a team to see Supermoon in action for a single user. Combine the solo mode with the Free plan and you have a powerful productivity tool to manage all your client communication channels in one place!
"FINALLY, a customer service management tool that actually works for our business.We’ve tried them all…Supermoon gets straight to the point. The app’s clean aesthetic matches what you would expect a Shopify tool to look like."
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