{"id":1454,"date":"2024-06-06T18:36:15","date_gmt":"2024-06-06T18:36:15","guid":{"rendered":"http:\/\/superdupermoon.test\/?post_type=articles&#038;p=1454"},"modified":"2024-11-07T21:51:40","modified_gmt":"2024-11-07T21:51:40","slug":"building-your-knowledge-base","status":"publish","type":"articles","link":"http:\/\/superdupermoon.test\/articles\/building-your-knowledge-base\/","title":{"rendered":"Building Your Knowledge Base"},"content":{"rendered":"<h2>Building Your Knowledge Base<\/h2>\n<div style=\"position: relative; padding-bottom: 56.60377358490566%; height: 0;\"><iframe src=\"https:\/\/www.loom.com\/embed\/9fd5302270d54807a3b01e3c12550764?sid=3e882c2f-a65d-4483-ace6-037a94861655\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\"><\/iframe><\/div>\n<h2>3 ways to build your Knowledge Base<\/h2>\n<p><strong>1. Automatically<\/strong><br \/>\nSupermoon makes it easy to start building your Knowledge Base. Simply submit any URL to any webpage that you would like the Supermoon AI assistant to learn about and watch as Supermoon crawls your webpage and adds information to your Knowledge Base!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoURLSubmit.png\" alt=\"Supermoon AI Auto Submit URL\" width=\"1920\" height=\"1080\" class=\"alignnone size-full wp-image-2083\" srcset=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoURLSubmit.png 1920w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoURLSubmit-300x169.png 300w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoURLSubmit-1024x576.png 1024w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoURLSubmit-768x432.png 768w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoURLSubmit-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>Information not live on a website? No problem. With Supermoon you can also upload PDFs to your Knowledge Base. Supermoon takes uploaded PDFs and converts the info into Knowledge Base items for your Supermoon AI assistant to use across all your connected channels &#038; apps.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoPDFupload.png\" alt=\"Knowledge Base upload PDF\" width=\"1920\" height=\"1080\" class=\"alignnone size-full wp-image-2084\" srcset=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoPDFupload.png 1920w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoPDFupload-300x169.png 300w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoPDFupload-1024x576.png 1024w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoPDFupload-768x432.png 768w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/AutoPDFupload-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>Supermoon\u2019s AI assistant is so powerful that it automatically learns from your connected apps &#038; channels. Connected apps &#038; channels provide the Supermoon AI information about your customers&#8217; behaviors and how you respond to them. This will train your assistant with your voice and tone and provide snippets of information to use in future customer interactions.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBConnectedChannels.png\" alt=\"Knowledge Base Connected Channels &amp; Apps\" width=\"1920\" height=\"1080\" class=\"alignnone size-full wp-image-2085\" srcset=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBConnectedChannels.png 1920w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBConnectedChannels-300x169.png 300w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBConnectedChannels-1024x576.png 1024w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBConnectedChannels-768x432.png 768w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBConnectedChannels-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><strong>2. Manually<\/strong><br \/>\nNeed to update or remove information in your Knowledge Base? At any time you can add, edit, or remove any item in your Knowledge Base. Keeping your Knowledge Base up-to-date is crucial in giving your AI assistant the best and most accurate information to automatically solve customer questions and save you hours every week. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/ManualKBItems.png\" alt=\"Knowledge Base manually add items\" width=\"1920\" height=\"1080\" class=\"alignnone size-full wp-image-2086\" srcset=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/ManualKBItems.png 1920w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/ManualKBItems-300x169.png 300w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/ManualKBItems-1024x576.png 1024w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/ManualKBItems-768x432.png 768w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/ManualKBItems-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><strong>3. Suggestions<\/strong><br \/>\nOnce you begin to use Supermoon\u2019s AI assistant, it will begin to offer you suggestions on how to improve your Knowledge Base. Cool, right? If the AI assistant receives a question or issue it doesn\u2019t have an answer to, it will suggest a Knowledge Base item in the Suggestions tab of the Knowledge Base dashboard for your team\u2019s review. While reviewing suggestions you can one-click add, dismiss or edit suggestions straight into your Knowledge Base. These suggestions are also prioritized to show the most impactful information at the top.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestions.png\" alt=\"Knowledge Base auto suggestions\" width=\"1920\" height=\"1080\" class=\"alignnone size-full wp-image-2087\" srcset=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestions.png 1920w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestions-300x169.png 300w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestions-1024x576.png 1024w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestions-768x432.png 768w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestions-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestionsEdit.png\" alt=\"Knowledge Base auto suggestions\" width=\"1920\" height=\"1080\" class=\"alignnone size-full wp-image-2088\" srcset=\"http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestionsEdit.png 1920w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestionsEdit-300x169.png 300w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestionsEdit-1024x576.png 1024w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestionsEdit-768x432.png 768w, http:\/\/superdupermoon.test\/wp-content\/uploads\/2024\/06\/KBSuggestionsEdit-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[10,14],"class_list":["post-1454","articles","type-articles","status-publish","hentry","category-getting-started","category-ai-personalization"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building Your Knowledge Base | Supermoon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/superdupermoon.test\/articles\/upload-information-to-your-knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Your Knowledge Base | Supermoon\" \/>\n<meta property=\"og:description\" content=\"Building Your Knowledge Base 3 ways to build your Knowledge Base 1. 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