{"id":1508,"date":"2024-06-07T20:38:29","date_gmt":"2024-06-07T20:38:29","guid":{"rendered":"http:\/\/superdupermoon.test\/?post_type=articles&p=1508"},"modified":"2024-06-20T15:30:41","modified_gmt":"2024-06-20T15:30:41","slug":"ai-learning-abilities","status":"publish","type":"articles","link":"http:\/\/superdupermoon.test\/articles\/ai-learning-abilities\/","title":{"rendered":"AI Learning Abilities"},"content":{"rendered":"
Knowledge Base<\/strong> Historical and Current Emails<\/strong> Shopify Connection<\/strong> Keep your Knowledge Base updated and as filled out as much as possible. If the AI gets something wrong, it\u2019s usually due to a lack of information. If the AI realizes it does not have adequate knowledge to respond to a customer inquiry, it may tag you in an internal comment beneath an email thread. To improve your AI, try to always add to or edit your Knowledge Base when this occurs.<\/p>\n When adding information to your Knowledge Base, it is important to format each question in a clear and concise manner. The best way to do this is in a Question & Answer format, or a Title & Description format. See both examples below. <\/p>\n <\/p>\n <\/p>\n In order to save the maximum amount of time and money for your team, you\u2019ll want to make sure you are utilizing these AI features! <\/p>\n Inbox AI<\/strong><\/p>\n Live Chat AI Features<\/strong><\/p>\n
\nThe number one way that the Supermoon AI learns about your product is through the Knowledge Base. Information is key to AI quality. The more diligent you are about setting up your Knowledge Base, the better the AI will be equipped to help you. <\/p>\n
\nThe AI will learn tone and structure from historical emails if you have your inbox connected via the Gmail or Outlook integration. The AI will also learn tone and structure from messages you send and receive inside your Supermoon team. <\/p>\n
\nOnce you connect your Shopify store, Supermoon AI knows the following pertaining to Shopify, and is able to reference this information in emails and chat messages to customers: <\/p>\n\n
How do I best train my AI to be able to respond in the best way possible to customers?<\/h2>\n
Take Full Advantage of Supermoon AI<\/h2>\n
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