Connecting Your Google Inbox
Note: Only Supermoon Admins are able to manage this integration. You will also want to make sure that you are logged into Supermoon and logged into the email account that you wish to integrate.
💡Supermoon Spotlight: Once you connect an email inbox, Supermoon AI is able to learn from the tone and structure that is used to communicate with customers. Read More
Overview
If you are using a user email address (meaning that your email address is accessible through a single username and password), follow these steps to create a direct Google integration with your Supermoon team inbox.
Steps
- Navigate to your Supermoon Settings (bottom left of your screen)
- Navigate to Linked Accounts
- Select ‘Connect with Google’
- Choose the Google account you would like to integrate
- Click ‘Allow’ to give Supermoon access
- Choose how much of your message history you would like to import
- Choose whether you would like inbound emails that Gmail categorizes as promotions, updates, social media, or forums to be marked as ‘Low Priority’ in your Supermoon team inbox, and press ‘Connect’
Once your Gmail is connected, you should begin to see your messages import. If you have a lot of messages importing, it may take several hours to complete. Additionally, any new inbound emails to the connected Gmail account will appear in your Supermoon inbox as well
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