Connecting Your Google Inbox
Note: Only users with admin permissions on your team are able to manage this integration.
💡Once you connect an email inbox, Supermoon AI is able to learn from the tone and structure that is used to communicate with customers. Learn More
Overview
If you are using a single user email address (meaning that your email address is accessible through a single username and password), follow these steps to create a direct Gmail inbox integration with your Supermoon team inbox.
Steps
- Navigate to your Supermoon Settings (bottom left of your screen)
- Click ‘Linked Accounts’
- Click ‘Connect with Google’
- Choose the Google account you would like to integrate
- Click ‘Allow’ to give Supermoon access
- Choose how much of your message history you would like to import
- Choose whether you would like inbound emails that Gmail categorizes as promotions, updates, social media, or forums to be marked as ‘Low Priority’ in your Supermoon team inbox, and click ‘Connect’
Once your Gmail inbox is connected, you will begin to see your messages import. If you have a lot of messages to import, it may take several hours to complete. Additionally, any new inbound emails to the connected Gmail account will start to appear in your Supermoon inbox.
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