Connecting Your Outlook Inbox
Note: Only Supermoon Admins are able to manage this integration. You will also want to make sure that you are logged into Supermoon and logged into the email account that you wish to integrate.
💡Supermoon Spotlight: Once you connect an email inbox, Supermoon AI is able to learn from the tone and structure that is used to communicate with customers. Read More
Overview
If you are using a user email address (meaning that your email address is accessible through a single username and password), follow these steps to create a direct Outlook integration.
Steps
- Navigate to the Supermoon Settings (bottom left of your screen)
- Navigate to Linked Accounts
- Select ‘Connect with Outlook’
- Click ‘Allow’ to give Supermoon access
- Choose how much of your message history you would like to import
- Choose whether you would like inbound emails that Outlook categorizes as promotions, updates, social media, or forums to be marked as ‘Low Priority’ in your Supermoon team inbox, and press ‘Connect’
Once your Outlook is connected, you should begin to see some of your recent messages import. Additionally, any new inbound emails to the connected Outlook account will appear in your Supermoon inbox as well.
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